Last Updated: August 15, 2023
Welcome to Silk Trellis. These Terms and Conditions ("Terms") govern your use of the Silk Trellis website (silktrellis.sbs) and all related services, features, content, and applications (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Services.
Throughout these Terms, the following definitions apply:
To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
By creating an account, you confirm that:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Silk Trellis offers various styling services, including but not limited to personal styling, wardrobe audits, event styling, and virtual styling consultations. Detailed descriptions of our services are available on our website.
When booking our services:
We strive to deliver our services with the highest level of professionalism and expertise. However, styling is subjective, and while we make every effort to provide recommendations that suit your preferences, we cannot guarantee that you will be satisfied with all aspects of our service.
The fees for our services are as listed on our website or as quoted to you directly. All fees are in British Pounds (GBP) unless otherwise specified.
Payment methods accepted include credit/debit cards, bank transfers, and other payment methods as specified on our website. All payments are processed through secure third-party payment processors.
For certain services, we require a non-refundable deposit to secure your booking. The deposit amount will be specified during the booking process and will be deducted from the total service fee.
We reserve the right to adjust our pricing at any time. Any price changes will not affect already confirmed bookings.
Our cancellation policy is as follows:
Appointments may be rescheduled with a minimum of 48 hours' notice at no additional cost, subject to stylist availability. Rescheduling requests made with less than 48 hours' notice may incur a fee of 25% of the service cost.
In the rare event that we need to cancel or reschedule an appointment, we will provide as much notice as possible and offer either a full refund or the option to reschedule at no additional cost.
All content on our website, including text, graphics, logos, images, audio, video, and software, is the property of Silk Trellis or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services and Content for personal, non-commercial purposes. This license does not include:
You retain all rights to any content you submit, post, or display on or through our Services, including photographs taken during styling sessions. However, by providing content to us, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, publicly display, publicly perform, and distribute that content in connection with our Services.
We will obtain your explicit permission before using any identifiable images of you for marketing or promotional purposes.
Our Services are provided on an "as is" and "as available" basis. Silk Trellis makes no warranties, expressed or implied, regarding the operation or availability of the Services.
While we provide professional styling advice based on our expertise, we cannot guarantee that all recommendations will suit your personal taste or requirements. Style is subjective, and our advice should be considered as professional opinion rather than definitive guidance.
To the maximum extent permitted by law, Silk Trellis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for using our Services during the 12 months preceding your claim.
You agree to defend, indemnify, and hold harmless Silk Trellis, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
This defense and indemnification obligation will survive these Terms and your use of the Services.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Services shall first be resolved through good-faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the London Court of International Arbitration. The arbitration shall take place in London, United Kingdom, in the English language.
We reserve the right to modify or replace these Terms at any time at our sole discretion. The most current version will be posted on our website with the effective date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If you have any questions about these Terms, please contact us at:
Silk Trellis
46 Quentin Land
South Edward, HR9 7XU
United Kingdom
Email: [email protected]
Phone: +448611319453