Privacy Policy

1. Introduction

Silk Trellis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at silktrellis.sbs (the "Site"), use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Contact information (name, email address, phone number, mailing address)
• Account information (username, password)
• Payment information (credit card details, billing address)
• Service information (details related to styling preferences, body measurements, and style goals when you use our services)
• Communications (correspondence with us via email, contact forms, or other means)

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

• Usage data (pages visited, time spent on the Site, click-through data)
• Device information (browser type, operating system, device type)
• Location data (general geographic location based on IP address)
• Aggregated or anonymized data derived from personal information

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Purchase services
• Complete our contact or consultation request forms
• Subscribe to our newsletter
• Respond to surveys or questionnaires
• Communicate with us via email, phone, or other channels

3.2 Automatic Collection

We automatically collect certain information when you visit, use, or navigate our Site through:

• Cookies and similar tracking technologies
• Server logs
• Analytics tools

For more information about our use of cookies, please see Section 7 of this Privacy Policy.

3.3 Third-Party Sources

We may receive information about you from third-party sources, such as:

• Business partners
• Marketing affiliates
• Social media platforms (if you connect your account with us)
• Payment processors

4. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Create and manage your account
• Respond to your inquiries and requests
• Send administrative information, such as updates to our terms, conditions, and policies
• Send marketing and promotional communications (with your consent where required by law)
• Personalize your experience on our Site
• Analyze usage patterns and improve our Site and services
• Protect against fraudulent, unauthorized, or illegal activity
• Comply with legal obligations

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

5.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety; our customers; or others, including for the purpose of fraud prevention.

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files placed on your device that allow us to remember you and your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Site, enabling basic functions like page navigation and access to secure areas.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality Cookies: Used to recognize you when you return to our Site, enabling us to personalize content and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically delete cookies, block them, or be notified when a website attempts to place a cookie on your device. However, if you disable cookies, some features of our Site may not function properly.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may request access to the personal information we have collected about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: You may withdraw your consent at any time where we relied on your consent to process your personal information.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided in Section 12 of this Privacy Policy.

9. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer and process your information in the UK and potentially other countries. Your submission of such information represents your agreement to this transfer.

11. Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Silk Trellis
46 Quentin Land
South Edward, HR9 7XU
United Kingdom

Email: [email protected]
Phone: +448611319453

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.